Sales Training for Telemarketers

Communication, customer management, and cross-selling skills are easily learned through sales training courses for telemarketers.

Sales courses and sales training courses were not created to train only the one-on-one seasoned sales executive or the ambitious company door to company door new sales person. Telemarketers are sales professionals. Sales training can turn your telemarketers into sales professionals. If your telemarketers are still reading off a script, your sales are not meeting their potential. Script reading can devalue company credibility and customer satisfaction. Script reading hinders the telemarketer to take the customer on a personal tour through your product or service. And now, more than ever, the Internet has armed customers with information on products, services, and your competitors. The telemarketer's potential customers and clients differ in their background, their stored memories and information, lifestyles, and key buying motives. Selling off a script wipes out all of the experiences and motives that can inspire and initiate a closed sale. Sales training creates more than improved selling skills, it increases confidence and motivation as well.

There is little doubt that a large telemarketing department needs consistency to make the department manageable. But consistency in exceeding sales goals is more profitable than a consistency in sales pitch recitals. Sales pitch recitals limit profit potential. There is no room to improve the environment for the sale or encourage questions that might result in a sale. Every customer has a unique personality, and every telemarketer has a unique sales personality. Sales courses and sales training courses for your telemarketers will give them the skills they need to manage the independent nature of a potential customer, and the skills needed to incorporate their own personality into the formula. Sales training does not create robots - it teaches people how to sell. Sales training is a great way to increase profit.

Courses in sales training for telemarketers can train a telemarketer how to define a product or service in a manner that will uncover the key buying motives from the potential buyer. Product definitions can be complex. Limiting a product description to a feature that pleases the masses will miss the sales opportunities to those who value other, previously unmentioned qualities of the product. A well-informed and well-trained telemarketing staff will be able to disseminate the product or service qualities that are most likely to result in a closed sale with the current potential buyer. One customer may be interested in specific materials or safety, another warranties or service, and yet another may be interested if it passes a particular test when used in a particular application scenario. If a telemarketing staff is informed of all product specifications and qualities and has gained the necessary sales knowledge and skill set through appropriate sales courses, a product can be sold under all of these circumstances based on the customer's key buying motive.

Sales training for telemarketers turns script readers into sales professionals. Telemarketers are hired to sell, but they cannot sell to their fullest potential if they are bound by a script, untrained in sales skills, and limited on their knowledge of the product or service. Training through sales courses and sales training courses for telemarketers will turn you telemarketers from a staff of enthusiastic readers to a staff of enthusiastic sales professionals. Get rid of the script and train your telemarketers to sell. At the end of the year, mediocre sales from your read-aloud story will be replaced by soaring profits from your telemarketing sales professionals.

(Article Source: By : Tim Williams Home)

A Guide to Project Management Training

Project management refers to a planned and systematized way to successfully accomplish a particular task. Project management is about setting goals, developing strategies that focus on minimum use of resources, and setting budgets and deadlines.

Several years ago, project management was to be taught and learned while working or doing a related job. Today, project management training is provided off the field with aid of specialized courses. These courses cover the different areas in project management like handling projects, planning, handling client expectations, designating work, tracking the progress of the report etc.
These programs are designed to force the necessary insight and skills for effective project management. As Steve Richards, a corporate manager at Intel says “Professionally run courses allow you the opportunity to learn at your own pace in a comfortable group setting environment.”

Today many institutes offer Colorado management training courses at different levels. For instance the course offered by the Project Management Institute is ideal for students with an IT background. While project management can be learned at affordable rates by doing an online degree course with International Webmasters Association.

Learning project management online is quite in these days. Several universities such as the Avila University, American Sentinel University, Villanova University, Mindleaders, Serebra Learning Corp etc. offer this course through Internet.

Lately UK’s Office of Government Commerce (OGC) that works with public sector organizations in order for them to acquire better value for money from their commercial activities, enhance their skills, and gain successful results; has developed a Portfolio, Program and Project Management Maturity Model (P3M3) which is an exaggerated version of learning.

P3M3 is based on different existing portfolio, program and project management practices. According to a survey conducted by SEI such a comprehensive reference model will aid in organizations to develop many process improvement programs. With P3M3 you can understand crucial practices that comprise an impressive portfolio, program and project management process. With P3M3 quite a few organizations have benefited by improving upon their program and project managing strategies. P3M3 is best to have a profitable and successful result by minimizing the chances of risks involved in the project.

Apart from the extensive courses and curriculum some simple tips on efficient project management are: perfect dressing sense, while handling a project you should follow a formal dress code; complete presence of mind, remember to maintain space while talking to someone, how to greet and say good bye, your facial expressions, eye to eye contact that helps in sending and understanding messages, posture in which you are standing or sitting and so forth.